Help & Questions (FAQs)

1. What is modest clothing?

Modest clothing is designed to provide coverage while maintaining comfort, elegance, and style. At HUBB AL-DEEN, our pieces are thoughtfully curated to offer timeless designs that respect modesty without compromising on quality or fashion.

2. Do I have to be Muslim to shop at HUBB AL-DEEN?

Not at all. While our store is inspired by modesty and Islamic principles, we welcome everyone regardless of faith, background, or lifestyle. Our clothing is for anyone who values modest, comfortable, and elegant fashion.

3. Where is HUBB AL-DEEN located?

We are proudly based in Kamloops, British Columbia, Canada.
You can shop with us online or visit us in-store (if applicable). Please check our Contact page for location details and hours.

4. Do you ship across Canada?

Yes, we ship across Canada. Shipping rates and delivery times are calculated at checkout based on your location.

5. Do you offer international shipping?

International shipping may be available. Please contact us directly if you are outside Canada, and we will be happy to assist you.

6. How do I choose the right size?

We recommend referring to the size guide available on each product page. If you are unsure between sizes or need additional assistance, feel free to contact us—we’re happy to help.

7. What is your return policy?

Items may be returned within 7 days of delivery for a full refund, provided they are unused, unworn, unwashed, and free of damage or scents.
Customers are responsible for return shipping costs. We recommend choosing store credit to avoid additional shipping fees.
Please refer to our Return Policy page for full details.

8. Are sale items eligible for return?

Sale and clearance items are final sale and are not eligible for return or refund unless otherwise stated.

9. How long will my order take to process?

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once shipped, you will receive a confirmation email with tracking information.

10. What payment methods do you accept?

We accept major credit and debit cards, as well as other payment methods available at checkout through Shopify.

11. How can I contact you?

You can reach us through:

Phone (call or text)
Instagram
Facebook

All contact details are available on our Contact Us page.

12. Do you restock sold-out items?

Some items may be restocked depending on availability. Follow us on Instagram , Facebook and TikTok or sign up for our newsletter to stay updated on restocks and new arrivals.

13. How does HUBB AL-DEEN support the community?

A portion of our profits is dedicated to supporting the Muslim community in Kamloops, with the long-term goal of helping make an accessible mosque a reality. Your support helps us give back to the community.